FREQUENTLY ASKED QUESTIONS

Here you will find answers to most common questions.

How does Nuvu work?

With a Nuvu subscription, you have unlimited access to all the content. You simply browse through the catalog and download any programs you want to watch. Once downloaded, which typically happens overnight, you can watch the program as many times as you want during 30 days after which the program is automatically deleted from your device. Remember your subscription includes unlimited viewing, including the data needed to download the content. So there are absolutely no hidden fees!

What content is available on Nuvu?

We offer thousands of titles across genres such as movies, TV series, kids programming, music videos etc. We offer a balanced mix of local and international content and source it from some of the largest studios across the globe.

Can I watch as much as I want?

Yes, as long as you have a subscription there is no limitation in regards to how many programs you can download and watch

How many programs can I have downloaded on my phone?

We do not put any restrictions on your usage! The only limiting factor is how much storage capacity you have on your smartphone.

How long does it take to download a program?

It depends on the length of the program and your connection speed. In general we download programs overnight which makes it possible to offer Nuvu at a low price including data charges.

How do I subscribe?

In the app, under Settings you can manage your subscription including signing up, cancelling or changing between monthly and weekly packages. To first get started we offer 14 days free trial. After that you can choose between a monthly or weekly subscription. The subscription fees include unlimited viewing including the data needed to download the content. So there are absolutely no hidden fees!

How do I cancel my subscription?

In the app, under Settings you can manage your subscription including signing up, cancelling or changing between monthly and weekly packages. To make life easy for you, you can cancel at any time

I lost/forgot my password, can you help me?

Yes, off course, when trying to login, click on the small link below the “login button” that states “forgot password” or visit this site to reset password directly. If you don’t receive a password reset link, please call customer support instead (To call us, just dial 111/121 from your Airtel phone)

How do I contact Support?

To call us, just dial 111/121 from your Airtel phone. Or visit this page

CONTACT US

All support is handled by Airtel and click below to get in touch with them.